by karen.johannesen - Interaction Design -

Exploring Problems & Solutions

Problems

The obvious problems that exist when it comes to homelessness is the need for a roof over their head, food, and access to basic hygiene and healthcare. Another problem is how to prevent homelessness, what to do when someone is at risk of ending up on the street or couch surfing between friends and family. The homeless also face a lot of stigma, where they can often be seen as lazy or dirty (Unity Parenting, n.d.). Some are also worried that the money the homeless are given or earned will be used on drug misuse (Forskning.no, 2017). This creates a barrier that prevents others from helping entirely, or creates a barrier which makes it difficult to know how to best help without indirectly inflicting more harm. Which is the last problem I’ve decided to bring up; the lack of awareness or knowledge on how to help the homeless or people in need. In Norway only 10% said that they understand the current situation regarding homelessness in Norway (Frelsesarmeen, n.d.). 

Limitations

In order to limit the scope of the coming research I have looked at what demographics I wish to focus on. Demographics to consider is location, which environment/group, and age. My interest primarily lies in looking at Norway and/or Austria with a primary focus on looking at the homeless and those of us who are lucky to have a roof over our heads.  

Moving forward I would like to focus on the topic of service design and look at how the services that the homeless are a part of creating help contribute to bringing them back to society and the local community. While also exploring the possible combination of existing design or the design of new services that can make it easier for the local community to help and/or to meet and create connections with those who are in need.

Todays solutions

Stigma and not knowing how to help are two problems that go hand-in-hand, where people are worried where the money will go and not sure what to do instead. In an article from forskining.no Allan Andersen advised one could simply give food instead. Which is a good thing to do, but it does not help them out of the situation more than their current hunger. In some areas there are also food services provided by organizations where the homeless can come in for meals or pick up groceries. Another service that contributes to food distribution is Billas donating scheme where they donate food to partner organizations (Billa, n.d.). In some stores it is also possible for customers to buy and donate food by leaving it in the donation containers in the stores.

However, what I believe could be a possible downside to this food distribution is that it takes away some of their independence. Perhaps they would like to be able to go to a store and buy groceries like everyone else and cook their own meal as any other would do. SNAP in the US allows for this where they are given an electronic card, similar to a credit card, that can for example be used to get food from soup kitchens or to buy groceries (United States Department of Agriculture, n.d.). This is a service that in a way is designed to help people in need to be able to have the freedom and independence to go buy what they need when they need it. However, without a kitchen to cook in, one is limited to buying pre-prepped meals even in the stores. Adding the availability for open community kitchens, where one can come to cook or learn how to cook, would be a good addition to the service as a whole. 

There are also services provided by organizations that allow for homeless or people in need to gain work experience and money. Most commonly is the selling of newspapers on the street. This is a service that is offered to those in need where they can buy magazines for a small price, and sell it for more. This allows those in need to also provide a service for others. In an article Claudia Magallanes-Blanco & Juan Antonio Pérez-Bermúdez (2009) discuss how such a service can help to empower the homeless. It does so through the employment itself, being able to share their story with others, and by creating networks. From the interviews it is brought forward how the selling of the magazines offers a space where they can talk to and meet others, becoming a part of society and integrating with the community surrounding them. Unfortunately for the street magazines in Norway, there has been a decline in the amount of sellers since they first started. Although they are unsure of the cause, the editor of Erlik, who produces the magazine =Oslo, saw that a lot of sellers who weren’t returning were those actively taking drugs (NTB, 2024).

The organization Erlik also runs a coffee shop where the staff primarily consists of people with a background of drug use. In an interview from 2017 the environmental therapist and barista at =Kaffe, Gunvor Hægstad, said that people would usually be quite social and talk with strangers while having a coffee at =Kaffe (Tanase, 2017). In the same interview Hæstag also mentions that they have more employees working at the same time as it might run a little slower than most coffee shops. These are good examples of how they have adjusted their process in order to keep up with demand, and how they have managed to create a welcoming and safe atmosphere. 

References

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