Over the last months, this project focused on researching the user experience at German train stations and identifying opportunities for improvement. The process combined research, design, prototyping, and user testing in order to better understand the needs, frustrations, and expectations of travelers.
A major part of the project were two prototypes, that were developed to explore possible solutions for improving the train station experience. They helped translate theoretical insights into practical concepts and allowed ideas to be tested in a more tangible way. Through the design process, it became clear how important accessibility, clarity, and intuitive navigation are within busy public transport environments. The prototypes were both tested with users to validate them. These sessions provided valuable feedback and revealed both strengths and weaknesses of the project vision. Observing users interact with the concepts helped identify usability issues and highlighted areas that required further refinement. The testing phase showed how essential direct user involvement is when designing for public spaces and services.
The final task of this research phase was the creation of a video documenting the progress made throughout the project. The video brought together the different stages of the process, from early research and observations to prototype development and user testing. It served not only as a summary of the work completed, but also as a reflection on the learning experience and the development of the project over time.
Overall, this part of the project provided valuable insights into user-centered design and the complexity of improving public transport experiences. It demonstrated the importance of continuous research, iteration, and testing in creating meaningful and practical design solutions.
References
Videos used from https://www.pexels.com/de-de/
